Terms and conditions.

Last updated 24 August 2026. These terms apply to every quotation we issue and every order we accept. Placing an order means you accept them.

1. Who these terms are with

“We”, “us” and “our” mean Lanyard Pouches, contactable at info@lanyardpouches.co.za or +27 61 224 9490. “You” means the person or business placing the order.

Most of our customers are businesses. Where you are a juristic person whose asset value or annual turnover equals or exceeds the threshold determined under section 6 of the Consumer Protection Act 68 of 2008, that Act does not apply to our dealings with you, and these terms govern in full. Where the Act does apply, nothing in these terms is intended to limit any right it gives you that cannot lawfully be limited.

2. Information on this website

We take care to describe our products accurately, but the content of this website is provided for general information. Specifications, dimensions, material descriptions, turnaround estimates and images may be updated, corrected or withdrawn at any time without notice.

We do not warrant that the content of this website is complete, current or free of error, and we are not liable for any loss arising from reliance on it. Nothing on this website is an offer capable of acceptance. The only binding description of what you are buying is the written quotation we issue for your specific order.

Where a published figure and a quotation disagree, the quotation governs. If you are relying on any detail from this website, confirm it in writing before ordering and we will put it in the quote.

3. Colour

Colours shown on this website are indicative only. Screens differ in calibration, brightness, colour profile and age, and no two devices render a colour identically. A printed result will not match what you see on your monitor or phone.

Printed colour is also affected by the material it sits on: the same ink reads differently on clear PVC, on frosted PVC and on woven polyester. Variation between production runs is normal in this industry, and colour may shift slightly between a proof and a production run, or between one order and a repeat order.

We do not guarantee an exact colour match, and colour variation of this kind is not a defect. If exact colour is critical, tell us before you order and ask for a physical sample. We would rather quote you for a sample than argue about a shade afterwards.

4. Product and design variation

These are manufactured goods, not machined parts. The following are normal and are not defects:

• Dimensional tolerance. Finished sizes may vary slightly from the stated figure. Every dimension we publish is an insert size unless stated otherwise; the external size of a pouch is always larger and is confirmed on quotation.
• Minor variation in seal width, cut edge, slot position, zip alignment or trim between units in the same order.
• Material and component substitution of equivalent or better specification, where a component is unavailable.
• Small differences in the finish, texture or clarity of the material between production runs.

Product design, construction and componentry may differ from images or descriptions shown, and we reserve the right to change specifications without notice. Where a change would materially affect what you ordered, we will tell you before production rather than after.

5. Quotations

A quotation is an invitation to order, not a binding offer. Unless it says otherwise, a quotation is valid for 14 days and is based on the specification and quantity you gave us. Changing the quantity, the size, the material or the branding changes the price.

We may correct or withdraw a quotation at any time before you accept it, and we may withdraw or correct it after acceptance where it contains an error. That includes an arithmetical error, a pricing or currency error, an omitted cost, a specification captured incorrectly, a typographical error, and a price produced by a system or human mistake.

A price that is obviously wrong is not enforceable against us. If we correct a quotation you have already accepted, you may cancel the order at no cost provided production has not started, and any deposit paid is refunded. That is the full extent of our liability for a quoting error.

Quotations exclude VAT unless expressly stated, and exclude delivery unless expressly stated.

6. Artwork, proofs and approval

You are responsible for the artwork you supply, including its content, spelling, layout, resolution and colour values. We will tell you if a file will not reproduce well, but we do not proofread artwork and we do not correct it without instruction.

Where a proof is issued, your approval of that proof is your acceptance of what will be produced, including spelling, layout, dimensions and placement. We are not liable for an error that was visible on an approved proof. If you decline a proof, you accept the risk of production proceeding on your files as supplied.

7. Minimum order, turnaround and delivery

Minimum order is 100 units for lanyard pouches and branded lanyards, and 50 units for frosted zipper bags. Both are stated on the relevant product pages.

Turnaround figures are estimates, not guarantees. Standard turnaround is around 5 working days depending on specification and current workload. Where we mention faster completion, it describes what many orders achieve and is not a commitment on your order. Rush turnaround is a premium service subject to availability and quotation. Time is not of the essence unless we have agreed a delivery date in writing and confirmed it as binding.

We are not liable for any loss caused by late delivery, including a missed event, a missed launch, courier delay, or costs you incur as a result. Delivery timelines depend on third-party couriers whose performance we do not control.

Risk in the goods passes to you on delivery to you or to your nominated carrier, whichever is first. Shortages, damage or an incorrect delivery must be reported to us in writing within seven days of delivery, with photographs, or the delivery is treated as accepted.

8. Cancellation, returns and refunds

Everything we supply is custom-made to your specification — cut to a size you chose, and in most cases printed with your artwork. Goods of that kind cannot be resold or restocked.

You may cancel or amend an order at no cost at any time before production starts.

Once production has started, the order cannot be cancelled and no refund is available. Where materials have already been cut or printed, or a print setup has been run, those costs are payable in full. Production is treated as having started when we have accepted your order and either approved artwork for print or issued material to production.

This reflects the position under the Consumer Protection Act and the Electronic Communications and Transactions Act, both of which exclude goods specially produced or altered to a customer’s specification from the statutory cooling-off and return rights that apply to ordinary stock items.

None of this affects your rights in respect of goods that are genuinely defective. Where goods are defective on delivery, tell us within seven days and we will repair, replace or credit them at our election. That remedy is your sole remedy.

9. Your artwork, and your indemnity to us

By supplying artwork, a logo, a trade mark, a name, an image or any other material for reproduction, you warrant that you own it or hold all rights and licences necessary to have it reproduced, and that reproducing it does not infringe anyone’s intellectual property, personality or other rights.

You indemnify us in full against any claim, demand, action, penalty, loss, damage, cost or expense — including legal costs on an attorney-and-own-client scale — arising from material you supplied to us, including any allegation of trade mark or copyright infringement, passing off, defamation, or breach of privacy or data-protection law.

We do not check whether you are entitled to use what you send us, and we are not obliged to. We may decline to reproduce any material at our sole discretion, without giving a reason.

10. Limitation of liability

To the fullest extent permitted by law:

• Our total aggregate liability arising out of or in connection with any order — whether in contract, delict, statute or otherwise — is limited to the amount you actually paid us for that order.
• We are not liable for indirect, incidental, special, punitive or consequential loss of any kind, including loss of profit, loss of revenue, loss of contract, loss of anticipated saving, loss of goodwill, reputational harm, wasted expenditure, or the cost of obtaining substitute goods, whether or not we were told such loss was possible.
• We are not liable for any loss arising from information on this website, from colour or design variation as described in clauses 3 and 4, from a turnaround estimate not being met, from third-party couriers, or from artwork you supplied or approved.
• We give no warranty that goods are fit for any particular purpose beyond the specification stated in the quotation. Assessing whether a product suits your application is your responsibility.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, or for gross negligence as contemplated in section 51 of the Consumer Protection Act.

11. Circumstances beyond our control

We are not liable for any failure or delay caused by something outside our reasonable control, including load shedding and power interruption, material or component shortage, supplier or courier failure, industrial action, civil unrest, fire, flood, severe weather, network or telecommunications failure, epidemic, or any act of government. Where such an event continues for more than 30 days, either of us may cancel the affected order, and our liability is limited to refunding amounts paid for goods not delivered.

12. Payment and ownership

Payment terms are stated on your quotation or invoice. A deposit may be required before production. Ownership of the goods remains with us until payment has been received in full, even where the goods are already in your possession. We may charge interest on overdue amounts at the maximum rate permitted by law, and recover the costs of collection.

13. Website use

This website and its content, including text, layout, code, images and the Lanyard Pouches name and logo, belong to us and may not be copied, reproduced, scraped or republished without our written permission. We may suspend or withdraw the website at any time and do not warrant that it will be uninterrupted or error-free.

14. General

These terms are governed by the law of the Republic of South Africa, and the courts of South Africa have exclusive jurisdiction. If any provision is found unenforceable, the rest continues to apply. Our failure to enforce a term is not a waiver of it. We may update these terms at any time; the version in force is the one published here when your order is accepted.

These terms, together with your quotation, are the whole agreement between us and replace anything said or written beforehand.

15. Questions

Ask before you order rather than after. Contact us and we will answer plainly. See also our privacy notice and how ordering works.